To: futurebasic@... From: Ed Hopkins <darth@...> Subject: Macintosh Installation Techniques Wanted to clear up some information 'for the record' concerning software installations on the Mac. Hope nobody is offended. I'm all about service to the Mac community. To install ANY software on a Mac, do the following: 1. Restart and hold the shift key after the startup chime (and make sure any external SCSI devices connected are ON). 2. Do the installation. 3. Restart normally, without holding down any keys. If installing from a zip disk, just make sure the zip disk is in the drive at startup, and follow the steps listed above. If you have an Apple CD-ROM, and the installer application is on a CD, change step 1 slightly: 0.9 Insert your Apple System CD. It may be called any of the following: Apple Macintosh CD Performa CD Restore CD Mac OS xxx 1. <same as above> 1a. Drag your Apple System CD (whatever it is called) to the Trash to eject it. 1b. Insert your CD which contains the installer. 2. <same as above> 3. <same as above> Make sure you complete step 3 before attempting another installation. Most installers will take care of step 3 for you, but some don't. There are very rare exceptions that will make this fail, but for the most part, it ensures that the installer application has no interference. Setting Extensions Manager (or Conflict Catcher or whatever) to something other than 'All On' can interfere with the 'cleanup' that happens at restart (step 3). Also, some installers may not adequately replace components that are in a 'disabled' folder. Using the latest Apple System CD that you have will help make this work properly, if you have a computer that Apple updated the CD speed in mid-production. Hope this helps. It sure saves loads of Macintosh customers time and effort, especially when System Software has been damaged due to improper installation. This tip and the requirement that all external SCSI devices be ON when connected to any Mac are my favorite 'Mac Secret s'. Ed Hopkins Senior Technical Support Specialist Apple Computer, Inc. darth@... - and - Author of Fonts Manager hoppy@... <http://www.toast.net/~darth> ...written using FutureBasic II. Go STAZ!!!